Cancellation & Refunds

Guidelines on order cancellations and money refunds.

Cancellation Policy

User Cancellation

As a general rule, you shall not be entitled to cancel your order once you have received confirmation. If you cancel your order after it has been accepted by the restaurant, MyKhana shall have a right to charge a penalty of 100% of the order amount as compensation for the restaurant's food wastage.

Non-Delivery / Wrong Address

If the order cannot be delivered due to your mistake (e.g., wrong address, phone unreachable), the order will be marked as delivered, and no refund will be issued.

Refund Policy

You may be entitled to a refund only in the following cases:

Packaging is severely tampered with or damaged at the time of delivery.
Delivery is delayed by more than 90 minutes (attributable to the platform).
Restaurant Fault: If the food is missing items, stale, uncooked, or contains foreign objects, the Restaurant Partner is liable to refund the full amount. MyKhana will facilitate this process.

Refund Timeline

Refunds will be processed within 5-7 business days and credited to the original source of payment (Bank/UPI/Wallet).

Policy for Restaurant Partners

Important guidelines regarding refunds and penalties for listed restaurants:

⚠️ If a refund request is accepted due to poor food quality, hygiene issues, or missing items, the refund amount will be deducted from the Restaurant's Payout.
⚠️ MyKhana reserves the right to delist or ban restaurants with high cancellation rates or frequent quality complaints.

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